Frequently Asked Questions About Our Terms
Multiple accounts under one identity violate our terms and will be closed immediately. All funds in duplicate accounts may be forfeited. If you accidentally opened a second account, contact support right away with your account IDs so we can investigate and help you recover access to your original account.
Our terms require that you take reasonable care when playing and depositing. If you believe a transaction was made without your permission — for example, someone else accessed your account — you can dispute it within 30 days. We will ask for proof, such as an unusual IP address or device login.
Using a payment method registered to someone else is strictly prohibited and breaches our terms. We may suspend your account and forfeit your balance while we investigate. If you used a family member's DANA, OVO, GoPay or QRIS by mistake, explain to support immediately with their written consent and your relationship proof.
If we detect unauthorized access to your account, we will email you immediately and lock your account until you reset your password. Review your recent login activity in Settings. If you don't recognize a login, change your password and contact support. We comply with data-breach notification laws.
We can update our terms, but changes take effect 14 days after we post them on this page. You will receive an email notification. If you don't agree with the new terms, you can close your account before the change takes effect without penalty.
You have 30 days from the withdrawal date to report a missing deposit to your DANA, OVO, GoPay or QRIS account. Provide your withdrawal confirmation number and the date you initiated it. We will trace the transaction with your payment provider and refund you if we confirm the money never arrived.
Yes and no. The same account rules and payment policies apply on all devices. However, some features like live table streaming or certain game categories may vary depending on your device and whether you use our app or the mobile web. Your account balance and transaction history sync instantly across all devices.
